ISCENT · Dubai

Assistant Operations Manager (Field Service)

Where: Dubai. Office in Al Quoz, sites across the UAE.
Salary: AED 10,000 to 12,000 a month, all-inclusive, by experience.
Type: Full-time, on site. Six-month probation.
Reports to: The Operations Manager. About six technicians on the road.

Time

About 15 minutes

Questions

Eight short ones and one exercise

Video

60 to 90 seconds, recorded here

Thank you for your interest in this role. There are no trick questions here: we want to see how you think, how you check your work and how you write.

Answer in English, in your own words. Short, specific answers beat long general ones. The written answers and the video must be yours; we discuss them in the interview. We read every completed application ourselves and reply to everyone who finishes it. Your answers are saved on this device as you type.

About you

Short fields, all required.

1.Your name and how to reach you.

Full name

Mobile number (WhatsApp)

2.Where you live, your visa, your languages and your licence.

City and area

Visa status

Languages you can brief a technician or call a client in

UAE driving licence

3.Notice period, expected salary and earliest start.

Notice period in your current job (days)

Expected salary (AED a month, all-inclusive)

Earliest start date

Your experience

Two short answers.

4.Your current or most recent coordination role: company, your title and dates. How many technicians did you schedule, how many visits a day between them, and which software or sheet did you use?

Your answer

0 / 100 words

5.Permits: the Dubai sites, malls, landlords, free zones or hotels where you personally obtained a work permit or NOC. For one of them, the steps and the usual lead time.

Your answer

0 / 100 words

A Tuesday morning

Write what you would actually do.

6.It is 7:40 am on a Tuesday. Technician 3 calls in sick. His day had nine visits: six routine refills in Dubai Marina and JLT, a scent change at a Downtown hotel booked with the duty manager for 11:00, an installation at a DIFC office whose permit took four days to obtain and is valid today only, and a complaint visit at a mall shop that has been waiting since Saturday. Your other five technicians are loaded and already on the road.

What you do in the next 30 minutes, in order, and who you tell

0 / 150 words

The WhatsApp message you send the hotel’s duty manager

0 / 60 words

The accuracy exercise

7.Below is one technician’s plan for Tuesday 10 November exactly as it was typed into the sheet. There are at least four mistakes. List every one you find, one line each, with what you would do about it.

Rules for this exercise: each machine takes one bottle per visit, a complaint visit carries one spare bottle, a site with a permit entry needs a permit valid on the visit date, and Dubai to Abu Dhabi takes at least 90 minutes each way.

Time	Site	Area	Job	Machines	Bottles	Permit
07:30	Store load-out	Al Quoz			14 loaded
08:30	Marina Walk, shop 12	Dubai Marina	Routine refill	2	2	Not needed
09:30	JLT Cluster D, office	JLT	Routine refill	4	4	Not needed
10:00	Yas Mall, shop 4	Abu Dhabi	Routine refill	2	2	Valid to 30 Oct
11:00	Downtown hotel, lobby	Downtown	Scent change	3	3	Hotel permit approved
11:00	Gate Village, office	DIFC	Installation	1	1	Pending
13:00	Lunch
14:00	Mall of the Emirates, shop 22	Al Barsha	Routine refill	2	3	Valid
15:30	Business Bay tower, reception	Business Bay	Complaint visit	1	0	Not needed

The mistakes you found, one line each, with what you would do

0 / 150 words

Your video

8.Record a 60 to 90 second video on your phone or computer. Start by saying your name and today’s date, then: the city you live in, the coordination job you are proudest of and why, and why you want this one. No slides, no script read from the screen, normal clothes, any background.

Record it here, or upload one video file of up to 50 MB. If yours is larger, record again at a lower resolution.

mp4, mov or webm, up to 50 MB.

9.Anything else we should know? Optional.

Anything else(optional)

0 / 100 words

0 of 15 answered·video missing